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- Are there minimums for my order?
There is a minimum order requirement for silk screening and promotional products, but there is no minimum number of items for emboridery. Please note: Set up fees may apply for digitizing.
- How do I provide print files?
We can accept vector artwork for your print project. You may provide the vector design file when you submit a quote request, otherwise we accept all artwork files emailed to our staff at email@example.com
- Will you print my design?
You are only allowed to upload artwork that you have created yourself or that you can prove you have the right to use. We cannot and will not print any copyrighted or trademarked designs, or designs that would in any way require permission of a third party to print, or would require payment of royalties or other fees. Schools requiring royalties and royalty approval of designs should contact our Customer Service team to discuss orders before placing them.
- What is a digitizing fee?
Digitizing your logo is a one-time charge, much like a setup charge for printed materials such as letterhead and business cards. Once the design is approved, it can be used over and over at no additional charge. The price of digitizing is based on the number of stitches necessary to create your logo. This one-time fee can prove very cost effective for your advertising dollars.
- What is Vector Artwork?
Vector art is artwork created in more advanced drawing programs, like Adobe Illustrator or Corel Draw. Vector art is supported by the designer in various formats. SVG is a format that most programs, including those mentioned here, can export their files in. Other file types that may be applicable are AI, EPS, PDF, SVG, and CDR file types.
- What is the best format for my artwork?
Make sure that your page size is set up in pixels rather than inches. If you’re working on an 8? x 11? page, and your art is small (compared to the size of the page), then some of the exported vectors may include VERY small numbers, like .000000085. At least with Corel Draw, when exported, a number this small is converted to scientific notation. The designer does not support SVG vectors in scientific notation.
Make your vector image is as large as will fit on your page size. This again helps with the same issue mentioned in #1 above.
Your file can contain only vector art – no text or bitmap data can be included. Delete any bitmaps from the image. Convert any text to curves or outlines. When there’s a problem, it can usually be solved by converting everything to curves or outlines.
If you have problems with any strokes appearing incorrectly in the designer, especially when scaling, convert the strokes to curves or outlines.
If you use any power curves or clipping regions in your file, these will not display correctly when uploaded to the designer. They must be flattened into simple vector paths in order for your file to look right.
Use only solid-color. The designer does not support color gradients at this time.
To export your file to SVG from Corel Draw, select File, then Save As, and select SVG as the file type. When the SVG Export window is displayed, select Unicode UTF-8 as the Encoding Method and Presentation Attributes as the Styling Options.
To export your file to SVG from Adobe Illustrator, select File, then Save As, and select SVG as the file type. In the SVG Options window, select SVG Tiny 1.2 as the SVG Profile.
If you still have problems, feel free to email your vector art to our Customer Service department in either AI or CDR format and ask them to convert it so it can be used in the designer. We’ll be glad to help in every way we can.
- Can I order another shirt with the same design later?
Absolutley. We keep artwork on file for reprint purposes.
- How do I care for or wash my printed garment?
Always follow product care label. Screen Printed and Heat Pressed products should be washed in cool or warm water. NOT HOT! Launder your garment inside out to protect the screen printing or vinyl application. Never use Fabric Softener as it will break down the ink and the adhesive on the vinyl. Do not use Bleach of any kind, not even the bleach that is supposedly safe for colors. Do not dry on High Heat. Note that because cleaning methods and garment use are beyond, our control, no warranty of length of service for wear, size, color stability, fabric strength or print condition after the product is used is offered or implied.
For best results, turn inside out and do not over dry when laundering. Before, ironing, place a handkerchief, sheet or pillowcase over the embroidery to prevent scalding of thread. Due to varied water conditions and the effects of harsh detergents, bleach, hot water and individual laundering, Izzo Embroidery makes no guarantee against fading, bleeding, shrinkage, or any deterioration of garment, screen-printing or embroidery during or following laundering.